Dreamforce 2012: Catch Us In The Clouds This Week

Dreamforce 2012

“Touch the Social Enterprise” is the theme around this week’s cloud computing event of the year – Dreamforce 2012. With four days of breakout sessions, exhibitions, and CRM success stories, Dreamforce is a must attend event for those in the industry. Enabling the social enterprise to excel at customer service is exactly what we’ve been focused on this year, so it’s no surprise that you will find us at Salesforce.com’s largest event. In between attending sessions, leading sessions, and demoing the LiveOps Platform and LiveOps Applications, we will stress how social customer service has become a necessity for brands. This is why we are ushering in a new era to CRM, and, as always, we’re proud to support Salesforce.com’s contact center.

We have a number of activities going on at Dreamforce this week, including three speaking sessions. Today, at 3:30 p.m. in Moscone West, 3020, our Chief Marketing Officer, Ann Ruckstuhl, will speak to the session “Focus on the Customer: The Colliding Worlds of the CMO & CIO.” Ann and other panelists will participate in a lively discussion about the speed of social marketing and how it is creating unprecedented demands on CIOs to support the CMO. Attendees will learn best practices on how the marketing and IT teams can rally around the customer in creating social apps for awareness, conversion, and loyalty.

At the same time, in the Expo Hall – Partner Theater 2, our CTO, Cloud Platform and Telephony, Keith McFarlane, will speak on “Enhancing Social CRM with Contact Center Technologies.” He will discuss how modern contact center technologies multiply the value of social CRM by amplifying its reach across multiple communications channels. In this session, Keith will touch on the best practices for developing web callback, social pivot, and bulk contact center data administration apps. Keith will also be giving an interactive demo using the LiveOps cloud Contact Center Platform.

We will conclude our speaking participation with a breakout session on the “Dynamic Customer Journey: A New Age of Customer Service” on Thursday, September 20 at 10:30 a.m. at the San Francisco Marriott Marquis – Foothill G. Jeremiah Owyang, Altimeter Group, Partner & Industry Analyst; Sarah Barrow, Wokingham Borough Council, Head of Customer Service & Administration; and Stefan Osthaus, Symantec, VP, Customer Experience will ask the question: Is social media killing your brand? This session – for CRM, marketing, and customer service practitioners – will be led by Jeremiah Owyang and will provide real world experiences and solutions from Symantec and a UK Government visionary. They will discuss how customers are evolving, lessons learned, and best practices for managing the dynamic customer journey.

You can also catch us at booth #1321 where we will provide demos of the LiveOps Platform and LiveOps Applications, including LiveOps Social. Additionally, Salesforce.com is showing their live call center powered by LiveOps on the expo floor in their Campground area.

And, if you’re feeling really engaging, follow us on Twitter and stay up to date on ways your brand can bridge the gap with your customers and touch the social enterprise!

Marty Beard, President and CEO, LiveOps

 

Dreamforce 2012: Catch Us In The Clouds This Week

“Touch the Social Enterprise” is the theme around this week’s cloud computing event of the year – Dreamforce 2012. With four days of breakout sessions, exhibitions, and CRM success stories, Dreamforce is a must attend event for those in the industry. Enabling the social enterprise to excel at customer service is exactly what we’ve been focused on this year, so it’s no surprise that you will find us at Salesforce.com’s largest event. In between attending sessions, leading sessions, and demoing the LiveOps Platform and LiveOps Applications, we will stress how social customer service has become a necessity for brands. This is why we are ushering in a new era to CRM, and, as always, we’re proud to support Salesforce.com’s contact center.

We have a number of activities going on at Dreamforce this week, including three speaking sessions. Today, at 3:30 p.m. in Moscone West, 3020, our Chief Marketing Officer, Ann Ruckstuhl, will speak to the session “Focus on the Customer: The Colliding Worlds of the CMO & CIO.” Ann and other panelists will participate in a lively discussion about the speed of social marketing and how it is creating unprecedented demands on CIOs to support the CMO. Attendees will learn best practices on how the marketing and IT teams can rally around the customer in creating social apps for awareness, conversion, and loyalty.

At the same time, in the Expo Hall – Partner Theater 2, our CTO, Cloud Platform and Telephony, Keith McFarlane, will speak on “Enhancing Social CRM with Contact Center Technologies.” He will discuss how modern contact center technologies multiply the value of social CRM by amplifying its reach across multiple communications channels. In this session, Keith will touch on the best practices for developing web callback, social pivot, and bulk contact center data administration apps. Keith will also be giving an interactive demo using the LiveOps cloud Contact Center Platform.

We will conclude our speaking participation with a breakout session on the “Dynamic Customer Journey: A New Age of Customer Service” on Thursday, September 20 at 10:30 a.m. at the San Francisco Marriott Marquis – Foothill G. Jeremiah Owyang, Altimeter Group, Partner & Industry Analyst; Sarah Barrow, Wokingham Borough Council, Head of Customer Service & Administration; and Stefan Osthaus, Symantec, VP, Customer Experience will ask the question: Is social media killing your brand? This session – for CRM, marketing, and customer service practitioners – will be led by Jeremiah Owyang and will provide real world experiences and solutions from Symantec and a UK Government visionary. They will discuss how customers are evolving, lessons learned, and best practices for managing the dynamic customer journey.

You can also catch us at booth #1321 where we will provide demos of the LiveOps Platform and LiveOps Applications, including LiveOps Social. Additionally, Salesforce.com is showing their live call center powered by LiveOps on the expo floor in their Campground area.

And, if you’re feeling really engaging, follow us on Twitter and stay up to date on ways your brand can bridge the gap with your customers and touch the social enterprise!

Marty Beard, President and CEO, LiveOps